RETURNS

Upon purchasing products from Henry James Distilling, we can happily make adjustments or refunds to your order prior to shipping. Please contact the cellar door directly via phone or email admin@henryjames.com.au.

If your order has been dispatched, any exchanges and refunds can be made once the order is returned to Henry James Distilling. All return and subsequent shipping costs will be at the expense of the customer.

If the error is the fault of Henry James Distilling (i.e. wrong bottle was packed, a breakage occurs or package is incorrectly labelled) then we will cover all return and subsequent shipping costs and rectify the error as quickly as possible. Products deemed to be faulty will be replaced upon return of purchase and the shipping costs will be reimbursed by Henry James Distilling upon proof of cost.

No refunds will be issued for changes of mind or wine that is not deemed to be faulty.

The customer is responsible for ensuring that the order at checkout is correct including all contact and shipping details.

SHIPPING

Henry James Distilling currently ships to AUSTRALIA ONLY.

A flat $15 shipping fee applies to all orders. Free delivery is available on orders in the Mudgee region.

All orders are packed & dispatched within two business days of receipt.

Shipping may take up to fourteen (14) business days from dispatch, depending on location. You will be notified of the dispatch date, method of shipment and where possible, tracking details.

Once delivery has been confirmed, Henry James Distilling takes no responsibility for any loss, damage or deterioration of goods.

Clear and correct delivery details are to be entered upon checkout and Henry James Distilling takes no responsibility for undelivered, misdirected or delayed packages if shipping labels match the details entered.